Exam Monitoring Tools

Faculty & Staff

The following exam monitoring tools are available for your use. Please review the links below for documentation, tutorials, webinar schedules, and LMS support contacts. Also included are links for vendor support options. Verificient ProctorTrack and Respondus Monitor offer remote online proctoring, and Respondus Lockdown Browser is a custom browser that locks down the testing environment.

Exam Monitoring Tools




Email and Phone number

Blackboard Support (Respondus Lockdown Browser and Respondus Monitor)


Email: atshelp@newark.rutgers.edu

Phone: (973) 353-1713

Canvas Support (Respondus Lockdown Browser and Verificient ProctorTrack)

Canvas Support Center

Email: help@canvas.rutgers.edu
Phone: (877) 361-1134 (Available 24/7)

Vendor Support for Exam Monitoring Tools

Verificient ProctorTrack Support Options (Available 24/7 for Phone, Chat, Email Support, Open Support Ticket)

Respondus Support Options (Knowledgebase, Open Support Ticket)



Please contact Russell Clarke, Senior Director, OTIS


p: (973) 353-2501 (Newark) or p: (848) 445-9472 (New Brunswick)