Good Morning Everyone,

If you are interested in forwarding your office telephone number to a designated number and or activating voice mail to email, you will have to put in a service ticket via https://tdtools.rutgers.edu/voiceservice/

Voicemails to Email: https://sites.rutgers.edu/td-voice/voicemail/

• What will happen when you delete a message in your Outlook / Office365 inbox?
• When a voice message is deleted from Outlook, it is also deleted from Cisco Unity Connection Server (voicemail system).
• What will happen when the voicemail to email messages goes from unread to read?
• When you read the email (unread to read) the MWI (message waiting indicator) will turn off after all voicemails to emails are read.  

How to reach us from 8:30 AM to 4:30 Monday – Friday by phone for support?

• We can be reached at 848-445-7541 – select option #2, if we are not able to answer please leave a voicemail and we will return your call ASAP.

If you have any questions or concerns, please do not hesitate to contact me.

Thank you and have a great day.  

Regards,

Melissa Rivera, PhD

Senior Associate Dean of Administration and Finance

 Rutgers Business School – Newark and New Brunswick

1 Washington Park, Office of the Dean, Room 1184, Newark, NJ 07102| (P) 973.353.1893 | (Cell) 973.986.1206 | (F) 973.353.2923

100 Rockafeller Road, Room 5149, Piscataway, NJ 08854 | 848.445.4517 | (F) 732.445.0074 

Update:

Hi Everyone,

Below you will find step-by-step instructions for submitting a ticket via the system. Cyndi thank you for typing these instructions out for everyone.

https://tdtools.rutgers.edu/voiceservice/index.jsp

• All Other Services
• Forward Line/Phone number (A note will pop up with a link to online instructions. The link timed out)
• Click Next to create a work order
• Enter request phone number  (Work Phone number) --> Next
• Enter a contact phone number (suggest your cell phone) --> Next
• Enter Building Location: 4181-New Brunswick/ 7491-Newark
• Enter building room number: Your Office number
• Set the priority --> Finish
• You will receive a ticket number